Services Provided by Virtual Assistants

In this unit, you will identify services virtual assistants provide, who needs virtual assistants, and examine how virtual assistants provide essential services to businesses. Key Terms: eCommerce, digital marketing, social media managementKey Concepts:Identify services virtual assistants provideExamine who needs virtual assistants Classify what services virtual assistants can provideEvaluate what services you are interested in providingSuggested Reading:VA Secrets, Chapter 1, Section 3Types of Virtual Assistants  (Links to an external site.) (Links to an external site.)30 Virtual Assistant Services You Can Offer: (Links to an external site.)


Who Needs Virtual Assistants?

All businesses have administrative tasks that need to be done, content that needs to be created, finances that need to be managed, research that needs to be done, and social media that needs management. Hiring virtual assistants allows a business to:

  • Streamlined business operations
  • Keep employees “in their lane”
    • The employees do not need to worry about learning additional job titles and can instead focus on their strengths


What Services Can Virtual Assistants Offer

Virtual assistants can offer a variety of services which can include:

  • Managing calendars, appointments, and emails
    • Booking hotels, plane tickets
  • Social media management
    • Facebook, Instagram, Twitter, etc. 
  • Event management
    • Planning events, booking travel/hotel arrangements
  • Digital marketing
    • Website and/or email management
  • Writing blog posts
    • Content writing

Types of Virtual Assistants

There are 8 main types of virtual assistants which include:

  1. Social Media Virtual Assistant: Handles social media marketing tasks
  2. Real Estate Virtual Assistant: Complete a variety of tasks including filing and preparing paperwork, responding to emails, setting up meetings, property research, writing blogs/articles, and social media for real estate website
  3. Virtual Research Assistant: Searching credible sites for information, compiling research data, searching for guest blogging/writing opportunities, creating presentations in an easy-to-understand format
  4. Virtual Administrative Assistant: Manage emails and phone calls, handles billing and accounting, calendar management, securing travel arrangements, document formatting
  5. eCommerce Virtual Assistant (electronic commerce/internet commerce – the buying and selling of goods online): Managing inventory, conducting competitor analysis, email and chat support, product classification, eCommerce data entry 
  6. Data Entry Virtual Assistant: Data management, report generation, enter data into CRM system, review data for accuracy
  7. Virtual Bookkeeping Assistant: Inventory management, record keeping, budgeting, payroll processing, bank and credit card reconciliation
  8. Virtual Marketing Assistant: Social media marketing, creating and running AdWord campaigns, researching and identifying new business leads, conducting keyword research

It is clear that many businesses can greatly benefit from hiring virtual assistants in order to effectively run their business. Please note that this list is not all-inclusive! There are many tasks a business (or business owner) may not want to do themselves, so they hire a virtual assistant to do. Virtual assistants are a great benefit to businesses because VAs allow businesses to run more smoothly and focus on their main strengths. The sky’s the limit when it comes to services you can offer as a VA. Be creative, understand your strengths, hone in on those skills, and get to work!


Reflection: Can you think of an instance where you have interacted with a company online that was lacking in some area and you had an idea on how to fix it? What would you be able to do to help them?